Our Policies
Below are our policies for pet sitting & dog walking clients. Currently we offer pet sitting and dog walking services in the Raleigh area, mainly in the 27612 zip code and the zip codes that border 27612 (27613, 27615, 27609, 27608, 27607, & 27617). Service outside of these areas may require a small surcharge to help offset additional time and fuel costs.
Dixie and Rosie
It is best to plan in advance for pet sitting services to secure the date(s) you need. Although, we’ll make every effort to fit you in with a last minute appointment, we can’t guarantee it. Last minute (same day) reservations may require an additional fee.
For new clients, we require an in-home (free) consultation to meet you and your pets before our first visit. This allows us to meet you & your pets (& you to meet us) and gives us a chance to see your routine and ask any questions about your pets care before our first visit.
Reservation confirmation
If you schedule your reservation online you should hear from us within 24 hrs.to confirm your spot. If, by chance, you don’t hear from us; please reach out to us so that we can confirm you’re on the schedule and we didn’t miss you.
What to Expect While You’re Away
We tailor each visit to you & your pets. We come in and feed, give fresh water, walk the dog(s) or let them play in the yard. If you have cats we also scoop the litter & tidy up the litter box area & also care for any other pets in the home. Administering medication (pills & other oral or topical meds) is included. More complicated meds (such as injections or subcutaneous fluids) can also be given but would require an additional fee. While there we’ll also perform other tasks around the home such as bringing in the mail, watering plants, turning lights on & off & rotating blinds. Again, each visit is tailored to you & your pets needs. If you need anything specific done, let us know, we’ll do our best to make it happen. During each visit, you’ll get a report with what was done, how everyone is doing, & we’ll even send pictures for most visits.
Extended Absence
In the event you have to be away longer than planned it is mandatory that we hear from you. Obviously, extending a reservation is no problem, but we need you to contact us to let us know. The well being of your pet(s) depends on our communication!
Security Systems Protocol
If you have a security system, and you plan on arming while away, we would need your 4-digit security code (or, even better, a code set up specifically for All Critters). We also ask that you supply any other information we might need (password? &/or the name & telephone number to the security company) in the unusual event that the alarm might actually go off while we’re there. It’s very rare that it happens, but not unheard of.